Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary:

The Referral & Care Coordination Specialist collaborates with Case Managers in assisting with the continuum of care and discharge planning. The Referral Specialist is responsible for communication of clinical information, referrals and coordination for post-acute care. The Referral Specialist sends referrals for continuum of care to various post-acute providers and insurance companies. The Referral Specialist uses electronic referral tools as well as other means to send information and to document in the electronic medical record. The Referral Specialist is able to function under the direction of a Case Manager with minimal supervision, takes responsibility for professional growth, and assists in the coordination of patient placements, ordering of durable medical equipment and coordinating care transitions.
As a successful candidate, you will:
Under the direction of Case Managers

• Partners with members of the case manager teams in an effort to provide patients and family members a smooth, coordinated patient transition from hospital to home and/or the next level of care.
• Under the direction and supervision of case managers, referral specialists use platforms such as AIDA, Epic right fax, e-fax and phone calls etc. to review and send post-acute referrals such as home health, DME, post-acute facilities (such as SNF (skilled nursing facilities) ARU (Acute rehabilitation units), LTAC (long term acute care)
• Contacts post-acute care facilities as directed by the case managers to assess bed availability, submission of referrals, bed-hold days. Utilizes multiple referral platforms such as AIDA, e-fax, epic etc. to facilitate referrals.
• Under the direction and supervision of case managers referral specialists communicates with extended care facilities to retrieve pertinent patient information and to verify patient's advance directive, level of care, financial and other information critical to the timely discharge of the patient.
• Communicates potential barriers to the successful implementation of post-acute care placements to post-acute facilities (SNF, ARU, LTACH) to the Case Managers and Social Workers. Document and maintains all post-acute care placement data including, but not limited to, levels of care, facilities referred to and outcome of referrals.
• Coordinates all non-clinical aspects of the discharge planning process as assigned such as DME, transportation and reporting any barriers or challenges to the appropriate case managers
• Ability to document and communicate effectively with Case Managers and Social Workers within the timeline as specified by departmental policy regarding referral information barriers or acceptance status of referrals sent to home health agencies (HHA), durable medical equipment (DME) and post-acute facilities.
• Communicates frequently and directly with case managers regarding discharge process needs and priorities.
  Participates in departmental meetings, including but not limited to staff meetings, daily huddles, and Continuum of Care team meetings, etc
• Develops and maintains positive working relationships with outside post-acute facilities and vendors to promote timely discharge/transfer.

Your qualifications should include:

• High School or equivalent
• Post High School Vocational/Specialized Training
• Two years of experience in related field or medical office
• Work independently with little supervision
• Medical Terminology

Additional Information:

• There are 2 available Per-Diem positions

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.