Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

The Patient Office Representative performs front and back-office operations in support of patient care activities. This position functions as an interface with patients, physicians, and staff. The Patient Office Representative is responsible for providing patient oriented service in a clinical or front office setting. The Patient Office Representative performs a variety of clerical and administrative duties related to patient care including customer service, registration, and scheduling. This position also performs other front office duties as required in a fast-paced clinical environment.

As a successful candidate, you will:

Customer service:

• Receives and greets patients in a friendly manner.
• Promptly answers the telephone, direct calls, takes messages and responds to routine questions.
• Interacts with patients, family members and the public courteously and according to established standards.
• Maintain a positive image and deliver high customer service to patients, families, the general public, and all other City of Hope employees.
• Provide service recovery as needed, escalating complicated issue to a supervisor.

Registration:

• Check-in patients for appointments and troubleshoot patient information issues as needed.
• Collect copays, properly reconciles payments, and prepare month-end deposits.
• Performs insurance verification functions and link authorizations to visits, tests, or procedures.
• Ensure the patient chart has all the required paperwork prior to the patient’s procedure.
• Verify and document any changes to patient demographics and update insurance at each visit

Scheduling:

• Schedule all patient appointments (including hospital and office follow-ups).
• Call patients to confirm, cancel or reschedule appointments.
• Assist patients with telehealth technology.
• Provides prompt communication of schedule changes to appropriate individuals including supervisors and clinical staff

Quality Assurance:

• Maintains appropriate level of productivity and accuracy for work performed based on department standards.
• Maintains thorough knowledge of policies, procedures, and standard work within the department to successfully perform duties on a day-to-day basis.

Administrative and Clerical tasks:

• Responsible for sending and receiving packages from deliveries.
• Processing of incoming and outgoing mail.
• Sending and delivering fax messages.
• Photocopying, scanning, collating, and filing documents.
• Maintain office inventory and equipment.

Your qualifications should include:

Minimum Education:

• High school diploma or equivalent

Minimum Experience:

• One year in a high-volume customer service-related field with direct interaction with customers.

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.

To learn more about our Comprehensive Benefits, please CLICK HERE.