Guest Services Representative, Part time

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Schedule: 3:00 PM – 11:00 PM, Monday to Friday (3–4 days per week)
Note: Schedule may include weekends (Saturday and Sunday). Flexibility is required, including occasional overnight or morning shifts on weekends. Schedule is subject to change based on business needs.

Position Summary:
The Guest Services Representative provides exceptional service and support to patients, families, and visitors at the Guest Quarters and Hospital Concierge Desk. This role requires a warm, professional demeanor and a commitment to delivering outstanding customer service. The representative ensures all inquiries and concerns are addressed promptly and courteously, creating a welcoming and supportive environment.

Key Responsibilities:

• Greet guests with eye contact, a smile, and a professional, genuine welcome.

• Collaborate with departments including Travel and Accommodations, Transportation, Security, Registration, and Financial Counselors.

• Assist guests with mobility needs (e.g., wheelchair escorts, oxygen tanks, luggage).

• Provide information about local attractions and services.

• Maintain a professional appearance and demeanor at all times.

Minimum Qualifications:

• Education: High school diploma or equivalent required.

• Experience: Minimum of 3 years in a fast-paced customer service environment (healthcare or hospitality preferred).

Preferred Qualifications:

• Some college coursework, preferably in Hospitality or Hotel Services.

Skills and Abilities:

• Excellent verbal and written communication skills.

• Strong organizational and multitasking abilities.

• Ability to remain calm and effective in a fast-paced, dynamic environment.

• Knowledge of local attractions and amenities.

• Self-motivated with a strong attendance record.

• Friendly, outgoing personality with a team-oriented mindset.

• Adaptability to changing schedules and responsibilities.

• Detail-oriented with strong problem-solving skills.

• Comfortable working independently or collaboratively.

Technical Skills:

• Proficiency in Microsoft Office and basic office equipment.

• Basic typing and keyboarding skills.

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here:Benefits Information

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.