IDC Service Desk Engineer
Intel Corporation
Santa Clara, Penang, Malaysia| Kulim, Kedah
Job posting number: #7295155 (Ref:JR0268300)
Posted: December 11, 2024
Job Description
Job Description
- Manages incidents for numerous critical services, diagnoses and troubleshoots existing systems, solves technical queries, and provides solutions to resolve issues.
- Works to improve the reliability and performance of the services, establishes and documents standard procedures for escalation of complex unresolved issues.
- Works with system architects and software engineers to translate functional specifications and technical requirements into flexible, scalable, and manageable support systems.
- Drives continuous improvement efforts by monitoring systems, hardware, and software and keeps track of developments with the help of different tools and technologies.
- Supports customer's technology, product, service, and business processes.
- Drives technical and quality improvements across incident and knowledge management processes, and owns, measures, and monitors performance indicators (e.g. service targets, customer satisfaction, etc.).
- Facilitates systems integration testing (SIT) and user acceptance testing (UAT). Defines and performs software and hardware configuration across diverse platforms across the enterprise.
Qualifications
- You must possess the below Minimum Qualifications to be initially considered for this position.
- The following preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates:
- Minimum Qualifications: Bachelor's Degree in Computer Science, Information Systems, Engineering, or any other related fields relevant to IT.
- Intermediate to advanced English Level.
- At least 6 months of experience in the following areas: Service management processes and tools; including monitoring technologies and event management in complex IT environment.
- Experience on Applications, infrastructure interdependencies, basic Linux commands and cloud services - AWS, Azure, Google Cloud Platform (GCP)
- Preferred Qualifications: Experience in monitoring tools such as Big Panda, Dynatrace, Grafana, Prometheus, Alert Manager.
- Experience in Kubernetes, Ubuntu, Content Delivery Network (CDN)