CARE Case Manager
Job ID: 278392
Location: Summerville Campus
Full/Part Time: Full Time
Regular/Temporary:
*

About Us
Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers in classrooms and clinics on four campuses in Augusta and locations across the state. More than 10,500 students choose Augusta for educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. Augusta is home to Georgia's only public academic health center, where groundbreaking research is creating a healthier, more prosperous Georgia, and world-class clinicians are bringing the medicine of tomorrow to patient care today. Our mission and values make Augusta University an institution like no other.
The University System of Georgia is comprised of our 26 institutions of higher education and learning as well as the System Office. Our USG Statement of Core Values are Integrity, Excellence, Accountability, and Respect. These values serve as the foundation for all that we do as an organization, and each USG community member is responsible for demonstrating and upholding these standards. More details on the USG Statement of Core Values and Code of Conduct are available in USG Board Policy 8.2.18.1.2 and can be found online at https://www.usg.edu/policymanual/section8/C224/#p8.2.18_personnel_conduct.
Additionally, USG supports Freedom of Expression as stated in Board Policy 6.5 Freedom of Expression and Academic Freedom found online at https://www.usg.edu/policymanual/section6/C2653.
Location
Augusta University -
Our Summerville Campus: 2500 Walton Way, Augusta, GA 30904
Job Summary
The CARE Case Manager is a collaborative member of the Office of the Dean of Students. The Case Manager is responsible for providing direct service, crisis intervention, and empowerment-based advocacy with expertise regarding administrative options and resources for students in crisis, distress, and of concern. Supports student success and retention by coordinating services for students who have CARE concerns. Provides ongoing support through regular check-ins and referrals. Assists students and their families (as necessary) in navigating the University's processes, including any applicable policies and procedures. The Case Manager serves as an active member of the CARE Team and also assists with planning, outreach, and preparing reports for senior leaders and other campus partners.
Responsibilities
Duties include, but are not limited to:
SERVE AS A PRIMARY RESOURCE FOR STUDENTS IN DISTRESS: Provide advocacy and support for students who may be experiencing emotional, physical, educational, and cultural challenges. Work directly with students to identify and respond to concerns by presenting options to students, making appropriate referrals, and connecting students with the appropriate university department(s). Help students navigate institutional policies and processes, and discuss options based on each individual case. Empower students to take full advantage of the many university resources available to them. Seeks to assist students to become self-actualized members of the community and encourages a growth mindset.
ASSISTS STUDENTS REFERRED TO CARE TEAM: Assists students referred to CARE Team for follow-up and provide information back to the CARE Team. Will meet regularly with students who are being monitored by the Team. Serves as a member of the CARE Team and assist with management of CARE database to make notes and manages student caseload. Provide support, outreach, crisis intervention, and threat management with expertise, resources, and referrals. May need to work with student's families as necessary.
THE CASE MANAGER COLLABORATES FREQUENTLY WITH STAFF MEMBERS: The Case Manager collaborates frequently with staff members in Student Counseling and Psychological Services, Student Health Services, Testing and Disability Services, Housing and Residence Life, the Academic Success Center, and other campus and community entities to support student success.
MANAGE RECORD KEEPING THROUGH ELECTRONIC REPORTING DATABASE: Manage record keeping through an electronic reporting database system, making sure all correspondence and action items are accurately documented and relevant to compliance with University, local, State, and Federal guidelines on reporting and deadlines. Maintain a comprehensive overview of students identified as being in distress. Maintain and analyze CARE Team data for reports and presentations documenting campus and national trends.
ASSIST THE AVP AND DEAN OF STUDENTS AND ASSOCIATE DEAN OF STUDENTS: Assist the AVP and Dean of Students and Associate Dean of Students as needed. Serve as a backup for medical and hardship withdrawal approval and assist with the medical and hardship withdrawal process by working with students through the process.
OTHER DUTIES: Perform other duties as assigned.
Required Qualifications
Bachelor's degree from accredited college or university in related field and one year of experience in a related field.
Preferred Qualifications
Master's degree from an accredited college or university in counseling, social work, public health, health promotion, or related field. Experience in counseling, social work, health promotion, wellness, or related field.
Knowledge, Skills, & Abilities
KNOWLEDGE
Proficient in Microsoft Office and other computer software/databases.
Demonstrate a commitment to access, success, and belonging.
Experience in counseling, coaching, or social work.
SKILLS
Excellent interpersonal, written, and verbal communication skills.
Detail-oriented with strong organizational, prioritization, and customer service skills.
ABILITIES
Ability to maintain confidentiality.
Ability to build relationships with both campus and non-campus partners, gain rapport quickly with students in crisis, and work closely with students to provide support.
Ability to work at multiple campus locations.
Shift/Salary/Benefits
Shift: Days; Monday-Friday
Pay Band: B7
Salary: $20.29/hr - $23.58/hr
Salary to be commensurate with qualifications of the selected candidate within the established range (generally minimum-midpoint) of the position
Recruitment Period: Until Filled
Augusta University offers a variety of benefits to full-time benefits-eligible employees and some of our half-time (or more) employees.
Benefits that may be elected could include health insurance, dental insurance, life insurance, Teachers Retirement System (or Optional Retirement Plan), as well as earned vacation time, sick leave, and 13 paid holidays.
Also, our full-time employees who have been employed with us successfully for more than 6 months can be considered for the Tuition Assistance Program. Consider applying with us today
Conditions of Employment
All selected candidates are required to successfully pass a Background Check review prior to starting with Augusta University.
If applicable for the specific position based on the duties: the candidate will also need to have a credit check completed for Positions of Trust and or approved departmental Purchase Card usage.
Motor vehicle reports are required for positions that are required to drive an Augusta University vehicle.
For Faculty Hires: Final candidates will be required to provide proof of completed academic degree(s) as well as post-secondary coursework in the form of original transcript(s). Those candidates trained by a foreign institution will also be required to provide an educational/credential evaluation.
All employees are responsible for ensuring the confidentiality, availability, and integrity of sensitive [patient, student, employee, financial, business, etc.] information by exercising sound judgment and adhering to cybersecurity and privacy policies during their employment and beyond
Other Information
This position is also responsible for promoting a customer-friendly environment and providing superior service to our patients, students, faculty, and employees. "Augusta University is a patient-and family-centered care institution, where employees partner every day with patients and families for success."
Augusta University is a tobacco-free environment, and the use of any tobacco products on any part of the campus, both inside and outside, is strictly prohibited.
Equal Employment Opportunity
Augusta University is proud to be an equal opportunity employer welcoming applicants from underrepresented groups, including individuals with disabilities and veterans.
How To Apply
Consider applying with us today!
https://www.augusta.edu/hr/jobs/ Search Job ID: 278392
Select University Faculty & Staff > External Applicants if you are a candidate from outside the university
Select University Faculty & Staff > Internal Applicants if you are a current university employee
If you need further assistance, please contact us at 706-721-9365
To apply, visit https://careers.hprod.onehcm.usg.edu/psp/careers/CAREERS/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=12000&JobOpeningId=278392&PostingSeq=1
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