QRC Program Manager

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

The QRC Manager provides oversight and leadership of all quality management activities carried out in HSCT/CT areas, supporting services, and third-party contracted services. Provides guidance to HSCT/CT leadership, COH Phoenix executive leadership, and multidisciplinary support services in meeting the requirements of immune effector cell manufacturers, regulatory, and accrediting agencies. Demonstrates a level of working knowledge of the following agencies (as appropriate): Food and Drug Administration (FDA), State laws, Center for Medicare and Medicaid Services (CMS), Joint Commission (JC), AABB (formerly American Association of Blood Banks), College of American Pathologists (CAP), Foundation for Accreditation of Cellular Therapy (FACT), National Marrow Donor Program (NMDP)/Be The Match (BTM), and data management reporting requirements for the Center for International Blood and Marrow Transplantation Research (CIBMTR).

Develop and implement quality management performance measurement system and data management infrastructure, processes, procedures, guidelines, and tools that will be used to monitor and evaluate the overall performance and effectiveness of COH Phoenix HSCT/CT program in achieving goals for clinical and patient-centered excellence, quality, regulatory compliance, growth, financial health, and sustainability.

Participates in enterprise-level quality initiatives, develop, and submit timely reports required by accreditation and regulatory agencies, and registries such as the Center for International Blood and Marrow Transplant Registry (CIBMTR). Develop reports for quality committees and executive leadership reviews across organizational lines to inform decisions and shape the strategic direction of HSCT/CT Program at COH Phoenix.

Position Qualifications:

Minimum Education: Bachelor of Science Degree

Minimum Experience: Minimum 5-year experience in hospital healthcare setting, quality, regulatory compliance, research, and data management

Preferred Education: Master’s Degree in Quality Management or Quality Assurance

Pref. Certification/Licensure: Lean/Six Sigma; ISO/CQA

Preferred Experience: Minimum 5-years Quality Management and Regulatory Compliance experience in Bone Marrow Transplantation/Cellular Therapy Program; FACT Accreditation Standards.

Skills/Abilities: Leadership, communication, negotiation, conflict resolution, MS office, data management and statistical analysis programs, electronic health record system, policy and procedure writing/system, QC/QA.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information