Infrastructure Capacity Manager
Job Description
ROLE SUMMARY
Pfizer’s purpose, breakthroughs that change patients’ lives, is rooted in being a science-driven and patient-focused company. In Global Digital Infrastructure Solutions, we work with talented teams around the globe in datacenters and in other IT services to provide the best solutions to the application owners. We do this by being agile, harnessing the latest technologies, and quickly adapting to the requirements of the business.
We are seeking an Infrastructure Capacity Manager to join the Global Digital Infrastructure Solutions (GDIS) Team. They will be responsible for managing Global Data Center capacity and the provisioning team’s resources as well as tracking progress. They will also be the primary contact with the business owners and coordinate with the vendors to set delivery expectations. In the event of a release issue, they will work with the various Digital teams to resolve the problem.
This role requires a self-motivated leader who can collaborate between the Digital teams to make the provisioning process flow as efficiently as possible. They will need to constantly review work instructions, documentation, and update templates when needed. They will need to meet with business owners on new initiatives and provide timely solutions. They must ensure these solutions are qualified and compliant in accordance with Pfizer governance.
In addition to provisioning, the Infrastructure Capacity Manager will need to be familiar with procurement procedures and have a knowledge of the latest hosting technologies.
ROLE RESPONSIBILITIES
Functional:
Manage Global Data Center Infrastructure capacity
Track Data Center infrastructure usage
Manage Data Center migration activities as they align with DC2027 and other programs
Track power consumption vs. reservation and make recommendations to ensure efficiency
Initiate the server provisioning process for new builds and upgrades.
Propose server hardware configurations based on Pfizer Engineering’s job aids.
Track hardware deliveries and provide Site Services delivery expectations.
Review Pfizer Work Instructions and Knowledge Base Articles (KBAs) and propose revisions as needed.
Review new requests submitted to the Capacity Management Team.
Assign server names that align with Pfizer’s standards and create NSA groups.
Periodically meet with SP&R team leads to review L1 Monitoring Reports to ensure builds are compliant.
Send release messages to clients when their requests are completed.
Track progress of physical server builds and when they complete start the logical builds including the OS installations.
Request and review server hardware quotes to make sure that they meet client’s requirements and meet Pfizer’s high standards.
Submit Ariba purchase requisitions (PR) for servers and server parts. Track PR progress and provide vendors with the approved purchase order (PO).
Maintain a global capacity pool of servers that can be reused and are not End of Service Life (EOSL). Submit retirements for EOSL servers in our capacity pool.
Maintain remaining spare equipment in Groton Building 90. Ship equipment as needed for server remediations.
Relocate decommissioned servers for reuse.
Provide completed server builds reports as needed.
Reclaim Veritas Licenses and maintain a pool of them for use in new Unix servers.
Meet regularly with Pfizer Engineering to stay up to date on new issues and product rollouts.
Periodically provide Pfizer’s Testing Lab with decommissioned parts and servers to keep the Lab as current as possible.
Create and update Service Manager templates and Request Manager forms
Leadership:
Manage client’s expectations for builds in provisioning pipeline and set priorities with team.
Oversee the provisioning process and ensure that Pfizer’s Multiple Service Providers (MSPs) are closing tasks in a reasonable amount of time.
Resolve escalations from clients and vendors regarding on-prem server deployments.
Establish good relations with hardware vendors and server procurement contacts in multiple locations.
BASIC QUALIFICATIONS
Applicant must have a bachelor’s degree in Computer Science, Engineering, or a related field with five years of relevant experience; OR Master’s degree with three years of relevant experience; OR associate’s degree with eight years of relevant experience; OR Ph.D. with 0+ years of experience; OR 10 years of relevant experience with a high school diploma or equivalent
Project Management skills a must
Good written and oral communications required
Working knowledge of Jira
PREFERRED QUALIFICATIONS
Proficient in Service Manager software, Atlassian products, and SAP procurement tools.
A familiarity with ITIL framework is a plus.
NON-STANDARD WORK SCHEDULE, TRAVEL OR ENVIRONMENT REQUIREMENTS
Some travel required, less than 10%
Other Job Details:
Last Date to Apply for Job: October 18, 2024
Work Location Assignment:Hybrid. Must be able to work from assigned Pfizer office 2-3 days per week, or as needed by the business
The annual base salary for this position ranges from $93500,00 to $155900,00. In addition, this position is eligible for participation in Pfizer’s Global Performance Plan with a bonus target of 12,5% of the base salary and eligibility to participate in our share based long term incentive program. We offer comprehensive and generous benefits and programs to help our colleagues lead healthy lives and to support each of life’s moments. Benefits offered include a 401(k) plan with Pfizer Matching Contributions and an additional Pfizer Retirement Savings Contribution, paid vacation, holiday and personal days, paid caregiver/parental and medical leave, and health benefits to include medical, prescription drug, dental and vision coverage. Learn more at Pfizer Candidate Site – U.S. Benefits | (uscandidates.mypfizerbenefits.com). Pfizer compensation structures and benefit packages are aligned based on the location of hire. The United States salary range provided does not apply to Tampa, FL or any location outside of the United States.
Relocation assistance may be available based on business needs and/or eligibility.
Sunshine Act
Pfizer reports payments and other transfers of value to health care providers as required by federal and state transparency laws and implementing regulations. These laws and regulations require Pfizer to provide government agencies with information such as a health care provider’s name, address and the type of payments or other value received, generally for public disclosure. Subject to further legal review and statutory or regulatory clarification, which Pfizer intends to pursue, reimbursement of recruiting expenses for licensed physicians may constitute a reportable transfer of value under the federal transparency law commonly known as the Sunshine Act. Therefore, if you are a licensed physician who incurs recruiting expenses as a result of interviewing with Pfizer that we pay or reimburse, your name, address and the amount of payments made currently will be reported to the government. If you have questions regarding this matter, please do not hesitate to contact your Talent Acquisition representative.
EEO & Employment Eligibility
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer. This position requires permanent work authorization in the United States.
Pfizer is committed to equal opportunity in the terms and conditions of employment for all employees and job applicants without regard to race, color, religion, sex, sexual orientation, age, gender identity or gender expression, national origin, disability or veteran status. Pfizer also complies with all applicable national, state and local laws governing nondiscrimination in employment as well as work authorization and employment eligibility verification requirements of the Immigration and Nationality Act and IRCA. Pfizer is an E-Verify employer.
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