Senior Manager, Imaging Services

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Develops and implements administrative, clinical & operational activities of both the Hospital-based and the Cancer Care Centers Imaging functions. Develops and executes Imaging strategic and annual goals in order to support the organizational mission and strategic plan as well as improve patient care, retention and satisfaction. Develops and implements the strategy-supporting administrative, clinical & operational activities of the regional Imaging functions. Collaborates and communicates with a Physician Dyad Partner, other medical staff, patients, management team, and hospital staff to enhance the quality and efficiency of health care delivery. Responsible for the development of the strategic plans to include capital planning, care coordination across the Phoenix metropolitan area, regulatory and quality compliance and financial performance.

Maintain responsibilities for fiscal management, staffing management and program development. Ensures adherence to all applicable state and federal regulatory requirements.

Identifies and implements short and long term strategies to support business priorities, increase throughput, reduce costs and improve quality of service. Translates that strategy to operational action, processes and policies.

Directs diagnostic and interventional imaging operations and services to meet the clinical needs of physicians, staff and members and provides services which add value and are aligned with strategic/organizational goals and objectives.

Manages all administrative, technical and clerical operations of the Imaging function to ensure quality, patient care, access and budget goals are achieved; manages continuous improvement of departmental clinical and administrative processes and functions.

Coordinates the operations of department across multiple sites by maintaining appropriate staffing and productivity levels; developing/monitoring performance and productivity improvement, safety, quality and regulatory standards.

Manages the strategic planning of the facilities construction/renovation projects to ensure the safe and effective placement of imaging equipment and efficiency of operations.

Develops and administers technical and clinical imaging standards and protocols for the delivery of medical imaging services in keeping with service, value, quality, cost and access goals of the organization.

Directs fiscal management of the department to meet and or exceed budget and includes forecasting and monitoring of operating performance.

Responsible for performance management and personnel oversight of all departmental clinical and administrative employees.

Develops and implements an equipment plan for procurement, maintenance, replacement and installation of imaging equipment. Include the research and recommendation of the acquisition and implementation of new technology based on developments in diagnostic imaging technology and a competitive healthcare market.

Accountable for adherence to state and federal rules and regulations on safety and quality assurance programs; ensures compliance with TJC JCAHO, MQSA, federal, state and local agencies.

Patient Safety: Accountable to promote an organizational culture of safety and ensure appropriate patient safety standards and guidelines are implemented consistently in the delivery of health care to our patients.

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.

Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

Position Qualifications:

Minimum Education:

Bachelors degree in Clinical Discipline such as Radiologic Technology, Health Care, Business or Health Services Administration OR four (4) years of experience in a directly related field.

Minimum Experience:

Minimum of five (5) years of experience in a full-service imaging department.

Prior clinical experience as a staff technologist in a diagnostic imaging modality.

Req. Certification/Licensure:

Registered by the American Registry of Radiologic Technology (in good standing).

Licensed by the Medical Radiologic Technology Board of Examiners (state of Arizona)

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here:Benefits Information