Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

Position Summary

The Nurse Manager is responsible for clinical care, patient safety, quality of care and patient experience of designated clinic(s) in collaboration with Clinical Network Site Practice leadership.

Be a positive leader with excellent people skills and nurturing of human resources. Encourage open and positive communication as an advocate for COH, the staff and our patients; collaborate with both internal and external customers to meet our strategic goals. Be a change agent and encourage staff to welcome change. Monitor and control resources (human and material), provide excellent customer service. Encourage higher learning/ professional development in staff. Assures professional and regulatory standards are met and maintained.

You will play a pivotal role in providing crucial support for our telehealth virtual program, known as Hope Virtual. You will lead a small team of Medical Assistants, coordinate with physicians, implement care protocols, and monitor patient outcomes. You will also be responsible for staff training, maintaining compliance with healthcare regulations, and optimizing telehealth processes to enhance patient experience. Strong leadership, communication, and clinical skills are essential for success in this role.

This position will be onsite, operating out of the administrative office building located at 4900 Rivergrade Road, Irwindale, CA, 91706. This position will also closely mirror the hours of our clinical network sites, Monday-Friday, roughly 8:00am-5:00pm, closed weekends and major holidays, and this is an exempt role.

As a successful candidate, you will:

• Collaborate on and oversee the implementation of departmental programs aligned with organizational goals.
• Establish and maintain patient care standards to ensure timely, safe, and effective care.
• Ensure satisfaction among patients, physicians, and other customers.
• Develop collaborative relationships with other departments.
• Ensure regulatory compliance and measure staff performance.
• Report on quality metrics and develop corrective actions.
• Recruit and maintain competent staff to meet care standards.
• Oversee staffing plans, orientation, and continuing education.
• Participate in the development and monitoring of the department's budget.
• Advance goals that support the organization's strategic plan.
• Address clinical issues and provide solutions in real-time.

Your qualifications should include:

• Bachelor of Science in Nursing (or BSN not required if holds MSN)
• Minimum of three (3) years of experience in an area of expertise relevant to the department with demonstrated progressive leadership growth.
• California RN license
• American Heart Association-Basic Life Support (BLS)
• National Nursing Certification (or must be acquired within 12 months of hire or transfer)

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity and inclusion, pleaseclick here.

To learn more about our Comprehensive Benefits, pleaseclick here.