Summary

The Scheduling Specialist II is a clinical support position that is required to answer patients calls which average 5,900 a month, 6,900 med sched messages, 500 my chart messages and an average of 3,000 bump patients averaging from 30 to 120 days out.

This position may transition to a hybrid work arrangement after training is complete.

Job Duties

• Books, coordinates, and reschedules patient appointments.
• Registers patients in Epic system.
• Verifies insurance of new and returning patients.
• Greets patients in clinic and answers questions.
• Schedules surgeries, outpatient appointments, and admissions as requested.
• Answers the telephone and routes patient calls.
• Maintains and updates current information on physician's schedules ensuring that patients are scheduled properly and appointments are confirmed.
• Assists with preparation of agendas, materials, meetings, etc.
• Assembles patient charts for next day visits; updates profiles on patients.
• Interviews new patients via telephone prior to scheduling appointment.
• Calls patients to remind them of their appointments.
• Verifies insurance and pre-certification of insurance benefits.

Minimum Qualifications

• High school diploma or GED.
• One year of relevant experience.

Preferred Qualifications

• Experience with EPIC EHR.
• Prior customer service experience.